Customer Support Representative

Noida,, India

Experience: 3 Years+ in sales support
Education:  Any Graduate,
Industry Type: Semiconductor
Role: CSR
Functional Area: Sales Support
Job Profile

  • Taking care of customer enquiries
  • Furnish timely quotation
  • Arrange sample for their Sales persons.
  • Provide optimum support to the sales team to generate more leads and achieve sales targets.
  • Follow up for PO and sample approval.
  • Order execution and pull in push out as per customer.
  • Getting ETA/ETD and intimate to customers if any delay in delivery.
  • Arrange dispatches Interdepartmental Coordination like warehouse, purchase and accounts team.
  • Payment Follow up
  • Forecasting and Planning
  • Keeping track for running and executed order till closing the PO and payment received.
  • Regular touch with customer to develop better relationship, understands customer’s plan for further projects requirement.
  • Generate various reports as required by the management.
  • Regularly updating customer with order backlog reports
  • Getting price from respective PM or Quote center
  • Getting customer’s forecast
  • Align delivery as per customer’s requirement
  • Getting new Design-in & Design-win

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